Cleaning Service Faqs

Below is a list of the most frequently asked questions about our cleaning services. We hope they will be helpful.

Q. Is a long-term contract required for service?

Absolutely not. Our services are provided as needed to suit your busy lifestyle. There are no long-term contracts or obligations required for house cleaning.

Q. How long have you been cleaning homes?

We have been providing professional house cleaning services to many satisfied customers for 12 years.

Q. Are you Bonded and Insured?

Yes. We are fully bonded and insured for your protection.

Q. Do you furnish the cleaning supplies?

Yes. We furnish everything needed to clean your home free of charge.

Q. What should I expect on my first appointment?

We will arrive at your home equipped with all the cleaning supplies and equipment needed to thoroughly clean your home. Your first appointment generally takes the longest, as we will need time to get acquainted with a new environment. Subsequent appointments will move along faster.

Q. What will it cost to have my home cleaned?

The cost will depend on how large your home is and the amount of cleaning required. The average cost for maintenance house cleaning starts at $80.00. Average cost for initial cleanings start at $100.00. Average cost for one time thorough cleanings start at $125.00.

Q. Do I need to be home the day of cleaning?

Some customers prefer scheduling cleaning appointments while they are at work or away for the day, while others like to be at home during the process. This is up to you. Regardless of your schedule, you are certain to receive superior housekeeping service - guaranteed!

Q. Can I skip or reschedule an appointment?

If you anticipate needing to change an appointment time, ideally, we would like a minimum of 24 hours in advance. We'll move your visit to another, more convenient time or if you wish, cancel it all together.

Q. How will you enter my home on my scheduled days of cleaning?

We leave this up to you, whatever you feel most comfortable with.
1. You may give us a key.
2. You can leave a key under a door mat the day of cleaning.
3. You can give us the code to the garage.
4. You can leave the door unlocked the day of cleaning.

Q. Do you provide assistance for parties?

Yes. We provide before/after party clean up and we can even assist you with your party set up and serving your guests.

Q. How and when do I pay for my cleaning services?

We require payment at time of service. We accept most major credit cards, debit card payments and payment by check or cash. If you would like to pay for services using your credit card, please visit our payment center where you can pay for your cleaning services online.

Contact: 910-791-3424
Email: tina@wilmingtoncleaningcompany.com